Thank you for visiting APM Terminals Apapa Refund Request Portal.

We understand that making a refund request can be stressful and here at APM Terminals Apapa, we want to make things as easy as possible for you. Our Online Refund Request Portal is designed to give you the right guidance and support to help you register and keep track of your request with us in three simple steps

1. Get Started

Please select the relevant refund request type below and ensure that you have all of the information you need before you start.

2. Create Your Account

After you have all the information, you must create an online account before you can register a refund request. If you already have an account, you can log in and track the status of existing request or upload your documents.

3. Submit Refund Request

After your account is created, you can register your new refund request with us, track the status of existing request or upload your documents.

Refund Request Information and Documents

Refund Request Information and Documents

Select the relevant refund request type below for the documents required

What documentation do I need to upload?

  1. Application Letter
  2. Copy of Original Invoices & Receipts
  3. All payment advice/tellers
  4. Photocopy of cancelled cheque and blank cheque of the person that made the payment
  5. Photocopy of ID card

What documentation do I need to upload?

  • Please make your Excess Storage Refund request from our Termview Platform by clicking the link Term View

**Import Refund**

What documentation do I need to upload?

  1. Letter from Consignee/Agency for application for refund
  2. Photocopy of the Bill of Lading
  3. All Original Invoices
  4. All Original Receipts of Payment / Payment Advice/ Bank                                                                                            
  5. Original Equipment Interchange Report (Deliver Import Container)
  6. Photocopy of ID Card
  7. Photocopy of Consignee cancelled cheque/ Blank cheque

**Export Refund**

What documentation do I need to upload?

  1. Letter from Shipper/Agency for application for refund
  2. All Original Invoices
  3. All Original Receipts of Payment / Payment Advice/ Bank
  4. Photocopy of Shipper cancelled cheque/ Blank cheque
  5. Original Equipment Interchange Report (Original Copy)
  6. Copy of Equipment Release Form/Booking Form
  7. Entry Permit
  8. Photocopy of ID Card

Let's Get Started

Let's Get Started

New Customer? Create Your Account

It's fast, easy & secure